Clinical quality should be put at the centre of careBMJ 2002; 324 doi: https://doi.org/10.1136/bmj.324.7350.1398 (Published 08 June 2002) Cite this as: BMJ 2002;324:1398
- William G Pickering, medical practitioner. (firstname.lastname@example.org)
- 7 Moor Place, Gosforth, Newcastle upon Tyne NE3 4AL
EDITOR—The multiplicity of recommendations of the non-medical report into the performance failures of the heart surgeons at Bristol Royal Infirmary1 prompts Coulter to repeat the slogan “put patients at the centre.”2 The primary issue—that of poor clinical practice going unchecked—has again been obfuscated. The failure of clinical self regulation caused the serial disasters at Bristol; smothering this uncomfortable truth risks its remedy.
Coulter says that openness and empathy should be shown to patients after …