- Hilary Scott, deputy health service ombudsman
Channel 4, Wednesdays at 9 pm, 16 January to 14 February
Rating: 



This five part documentary observes the parallel lives of NHS staff and the people they care for during several weeks last year at Queen's Medical Centre, Nottingham. In the intensive care unit, on the admissions ward, in the children's unit, and at the end of life, complete strangers make the best relationships they can in difficult circumstances.

(Credit: CHANNEL 4)
Senior ITU nurse Anne Driscoll and ITU consultant Ian Farquhar
People who investigate complaints about health services will probably find the third programme, “System Error” (30 January), like a moving-picture version of their jobs. It covers the way that Queen's responded to two serious matters: the death of Wayne Jowett, following intrathecal rather than intravenous administration of vincristine; and the recognition that Queen's had stored a large number of human organs and other tissue, after death. It tells the stories from both …
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