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Most NHS Direct callers are offered self care advice, study shows

BMJ 2001; 323 doi: https://doi.org/10.1136/bmj.323.7308.302/c (Published 11 August 2001) Cite this as: BMJ 2001;323:302
  1. Roger Dobson, Abergavenny

    Callers who contacted NHS Direct in south London were most likely to be given advice to care for themselves, according to new research.

    A review of the activity of NHS Direct in an area in south London with high rates of deprivation shows that self care advice accounted for the largest proportion of calls (37%), while a further 28% of callers were told to consult their GP, either routinely (10%) or urgently (18%). …

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