Blue Cross to reward doctors for patients' satisfactionBMJ 2001; 323 doi: https://doi.org/10.1136/bmj.323.7305.129/a (Published 21 July 2001) Cite this as: BMJ 2001;323:129
- Fred Charatan
Blue Cross of California, one of the United States's largest health maintenance organisations, with 2.2 million members, has become the first commercial health maintenance organisation to pay bonuses to its 20 000 doctors on the basis of patients' satisfaction and other quality standards, instead of only rewarding doctors who cut costs.
In the past, most health maintenance organisations paid bonuses to doctors who were able to keep medical costs down …
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