It has an enviable goal and constancy of purpose: build on it
- Sheila Leatherman, senior associate (sheila_t_leatherman@uhc.com),
- Donald M Berwick, chief executive (dberwick@ihi.org)
- Judge Institute of Management, Cambridge University, Cambridge CB2 1AG
- Institute for Healthcare Improvement, 375 Longwood Avenue, Boston, MA 02215, USA
Criticism from without, demoralisation within, and ubiquitous scepticism besiege the National Health Service. The NHS Plan, released in the summer,1 is the latest in a series of blueprints intended to redefine the resources, programmes, and operating principles of the NHS, but it too has met its share of cynics. We are two Americans, privileged to have an inside view of the NHS and its proposed reforms, and we share an optimism about the NHS that is hard to find in the UK nowadays.
Not that we don't see the trouble. The performance problems of the NHS are no secret. Some reflect random episodes of malfeasance, such as the murderous Harold Shipman, but more chronic problems afflict the NHS as a whole and, in aggregate, cause far more suffering and waste. They include long waiting lists, postal code variation in practice, and poor outcomes in cancer care, and they caused the UK to lag ninth out of 15 European Union countries in the World Health Organization's recent ranking of health systems.2 Yet, while many in the UK wring their hands over the problems, we continue to believe that the NHS has fundamentally “got it right.”
Firstly, the …
Sign in
Personal subscribers, sign in here:
Article access
Article access for 1 day
Purchase this article for £20 $30 €32*
The PDF version can be downloaded as your personal record
CiteULike
Connotea
Del.icio.us
Digg
Facebook
Reddit
Technorati
Twitter
Stumbleupon
Rapid responses
Latest Responses
Re: How much of a social media profile can doctors have?
Published 13 February 2012
Re: Diagnosis and management of Raynaud’s phenomenon
Published 13 February 2012
Re: Is it unethical for doctors to encourage healthy adults to donate a kidney to a stranger? No
Published 13 February 2012
Re: Report predicts 20 million AIDS orphans in Africa by 2010
Published 13 February 2012
Re: On the impossibility of being expert
Published 13 February 2012
Most responses
Does anyone understand the government’s plan for the NHS? (17 responses)
Published 17 Jan 2012
Bad medicine: medical nutrition (15 responses)
Published 18 Jan 2012
Shared decision making: really putting patients at the centre of healthcare (8 responses)
Published 27 Jan 2012
How much of a social media profile can doctors have? (7 responses)
Published 23 Jan 2012
Why legislation is necessary for my health reforms (7 responses)
Published 1 Feb 2012