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Error, stress, and teamwork in medicine and aviation: cross sectional surveys

BMJ 2000; 320 doi: http://dx.doi.org/10.1136/bmj.320.7237.745 (Published 18 March 2000) Cite this as: BMJ 2000;320:745
  1. J Bryan Sexton (sexton{at}psy.utexas.edu), doctoral candidatea,
  2. Eric J Thomas, assistant professorb,
  3. Robert L Helmreich, professora
  1. a University of Texas Human Factors Research Project, 1609 Shoal Creek Boulevard, Austin, Texas 78701, USA
  2. b Department of Medicine, Division of General Internal Medicine and Section for Clinical Epidemiology, Houston Medical School, University of Texas, 6431 Fannin, Houston, Texas 77030, USA
  1. Correspondence to: J B Sexton
  • Accepted 18 February 2000

Abstract

Objectives: To survey operating theatre and intensive care unit staff about attitudes concerning error, stress, and teamwork and to compare these attitudes with those of airline cockpit crew.

Design: Cross sectional surveys.

Setting: Urban teaching and non-teaching hospitals in the United States, Israel, Germany, Switzerland, and Italy. Major airlines around the world.

Participants: 1033 doctors, nurses, fellows, and residents working in operating theatres and intensive care units and over 30 000 cockpit crew members (captains, first officers, and second officers).

Main outcome measures: Perceptions of error, stress, and teamwork.

Results: Pilots were least likely to deny the effects of fatigue on performance (26% v70% of consultant surgeons and 47% of consultant anaesthetists). Most pilots (97%) and intensive care staff (94%) rejected steep hierarchies (in which senior team members are not open to input from junior members), but only 55% of consultant surgeons rejected such hierarchies. High levels of teamwork with consultant surgeons were reported by 73% of surgical residents, 64% of consultant surgeons, 39% of anaesthesia consultants, 28% of surgical nurses, 25% of anaesthetic nurses, and 10% of anaesthetic residents. Only a third of staff reported that errors are handled appropriately at their hospital. A third of intensive care staff did not acknowledge that they make errors. Over half of intensive care staff reported that they find it difficult to discuss mistakes.

Conclusions: Medical staff reported that error is important but difficult to discuss and not handled well in their hospital. Barriers to discussing error are more important since medical staff seem to deny the effect of stress and fatigue on performance. Further problems include differing perceptions of teamwork among team members and reluctance of senior theatre staff to accept input from junior members.

Footnotes

  • Funding Gottlieb-Daimler and Karl-Benz Foundation (RLH), the Memorial Hermann Centre for Healthcare Improvement and the Robert Wood Johnson Foundation generalist physician faculty scholar programme (EJT). RLH initiated this attitudinal research in the early 1980s under National Aeronautics and Space Administration and Federal Aviation Authority sponsorship

  • Accepted 18 February 2000
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