Patients' complaints: GMC could do betterBMJ 1999; 319 doi: https://doi.org/10.1136/bmj.319.7216.1022 (Published 16 October 1999) Cite this as: BMJ 1999;319:1022
- Linda Beecham
The General Medical Council (GMC) needs to improve the quality of its customer care if it is to retain public trust, according to a survey conducted by Health Which? (October 1999).
After advertising in national newspapers for complainants the magazine surveyed the experiences of 264 patients who had contacted the GMC about a complaint. In only six of these cases was any action taken against a doctor. Eighty two per cent said that they were dissatisfied with the fairness of the process and 85% were left with a more negative impression …