Complaints mechanism fails older patientsBMJ 1999; 319 doi: https://doi.org/10.1136/bmj.319.7213.804b (Published 25 September 1999) Cite this as: BMJ 1999;319:804
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- Gavin Yamey
Help the Aged has published its own analysis of the NHS complaints procedure.
As part of the charity's Dignity on the Ward campaign, the report highlights the concern that there is no “fast track” procedure in place …