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BMJ 1999; 318 doi: (Published 12 June 1999) Cite this as: BMJ 1999;318:1632
  1. Douglas Carnall
  1. BMJ Being complained against is a shock for most general practitioners: the qualitative research published on p 1596 shows that it rocks many doctors to the marrow. Downgrading this emotional response is surely desirable, and one way of achieving that is with regular feedback. A tendency to grumble needs to be …

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