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Ombudsman calls for better communication

BMJ 1998; 317 doi: https://doi.org/10.1136/bmj.317.7171.1472a (Published 28 November 1998) Cite this as: BMJ 1998;317:1472
  1. Hugh Matthews
  1. BMJ

    Record numbers of complaints have been made to Britain's health service ombudsman, Michael Buckley, whose latest report published this week details investigations of clinical problems for the first time, as well as administrative failures. He is calling for doctors to be less defensive and better at communicating in order to reverse this trend.

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