Where's the chief knowledge officer?

doi:10.1136/bmj.317.7162.832

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To manage the most precious resource of all

J A Muir Gray, Director of research and development

NHS Executive Anglia and Oxford, Oxford OX3 6LF

“There's a burst water main causing problems on the A146 in Lowestoft; the M25 is busy in a counterclockwise direction between the M40 and the M4.” Despite the wonders of modern communication applied to traffic information, never have I had useful information pushed at me through the Trout Quintet on my car radio. I was not going anywhere near Lowestoft, and I know that the M25 is always busy between the M4 and the M40. Push technology to disseminate information has magnified the problem of unwanted information, and busy clinicians are now caught in an information paradox—overwhelmed with information but unable to find the knowledge they need when …