Satisfaction with clinical nurse specialists in a breast care clinic: questionnaire survey

BMJ 1998; 316 doi: 10.1136/bmj.316.7136.976 (Published 28 March 1998)
Cite this as: BMJ 1998;316:976
  1. Linda Garvican (linda.garvican@btinternet.com), senior research fellowa,
  2. Elisabeth Grimsey, clinical nurse specialistb,
  3. Peter Littlejohns, directora,
  4. Sue Lowndes, clinical nurse specialistb,
  5. Nigel Sacks, consultant surgeonb
  1. a Health Care Evaluation Unit, Department of Public Health Sciences, St George's Hospital Medical School, London SW17 0RE
  2. b Breast Unit, St George's Hospital, London SW17 0QT
  1. Correspondence to: Dr Garvican
  • Accepted 31 October 1997

Specialist nurses have an established role in the management of breast cancer in helping patients to understand their disease and treatment options, and in offering counselling and emotional support 1 2; they are not usually involved in diagnosis.

In 1987 two clinical nurse specialists were appointed to the breast care clinic at our hospital; they were given responsibility for running outpatient clinics for symptomatic patients, including new referrals. The nurses take histories, examine the women, request imaging, and perform fine needle aspirations when appropriate. Test results are given by the nurses to both the patients and their general practitioners. The specialist surgeon sees patients who have been newly diagnosed with cancer and any patients for whom the evidence is equivocal. This paper describes patient satisfaction with a nurse led clinic screening for breast diseases in London and assesses the clinical expertise of the nurses.

Subjects, methods, and results

A specifically designed patient satisfaction questionnaire was distributed to 150 consecutive new referrals seen by the nurses during six weeks in June and July 1996. Altogether 119 questionnaires (79%) were returned after a postal reminder.

Women were asked to rank their opinion of eight features of …

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