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BMJ 1997; 315 doi: https://doi.org/10.1136/bmj.315.7099.7b (Published 05 July 1997) Cite this as: BMJ 1997;315:7

Weaknesses identified in NHS complaints procedure: Britain's health services ombudsman, Michael Buckley, has found failings in the new NHS complaints procedure after only one year of operation. In the first year he received 353 complaints from people about decisions made by conveners (non-executive directors of NHS trusts or authorities who have to decide whether …

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