Quality can be raised and costs reduced in hospital care

BMJ 1997; 314 doi: (Published 03 May 1997) Cite this as: BMJ 1997;314:1297

Reviewing and improving a practice protocol is the key to improving quality, according to the executive director of Intermountain Health Care–a health system which provides health care for 20000 people in Utah.

Brent James told the meeting that understanding the methodology of improvement is essential for success. Doctors at Intermountain Health Care receive at least nine days' training in the methods. They think …

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