Medicine And Books

The Really Useful Handbook for the Practice Receptionist

BMJ 1996; 313 doi: (Published 26 October 1996) Cite this as: BMJ 1996;313:1091
  1. Sandra E A Gower

    John Grabinar Publishing Initiatives Books, £9.95, pp 133 ISBN 1 873839 12 X

    The fact that it took John Grabinar, the general practitioner author of this handbook, much longer to write the book than he expected suggests that the role of a receptionist in a modern general practice is also rather more complex than he originally thought. Like all members of the primary care team, receptionists work in a rapidly changing environment, and Grabinar has had some difficulty in keeping up with the changes: as a general practitioner colleague states in the foreword to the book, some areas of work that are now part of the “norm” for receptionists …

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