Patient dissatisfaction may be underreported

BMJ 1995; 311 doi: https://doi.org/10.1136/bmj.311.6997.128a (Published 08 July 1995) Cite this as: BMJ 1995;311:128
  1. Roland Petchey,
  2. Tony Avery
  1. Lecturer in general practice Senior lecturer in general practice Department of General Practice, Faculty of Medicine, Medical School, Queen's Medical Centre, Nottingham NG7 2UH

    EDITOR,--Jon S Dowell and colleagues' study of the introduction of a generic formulary in a fundholding practice is a valuable addition to understanding of the process of changing prescribing policy.1 However, we question their interpretation of their survey data on patients' satisfaction with the change.

    They …

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