Waiting times in an ophthalmic outpatient department

BMJ 1994; 309 doi: https://doi.org/10.1136/bmj.309.6958.878b (Published 01 October 1994) Cite this as: BMJ 1994;309:878
  1. H F Thomas,
  2. S Downes,
  3. C Diaper
  1. Medical Research Council Unit, Llandough Hospital, Penarth CF6 1XX
  2. Department of Ophthalmology, Royal Berkshire Hospital, Reading RG1 5AN
  3. Department of Ophthalmology, Western Infirmary, Glasgow G11 6NT.

    EDITOR, - A M Ansons and colleagues describe some of the problems that a busy academic eye department is experiencing in meeting the patient's charter.1 At around the time of the charter's introduction we conducted a survey of ophthalmic outpatient services in a district general hospital with three consultants and serving 250 000 people. Information was collected by six management students, who obtained details of 393 (95%) of the 414 patients attending clinics during one week.

    Overall, 116 patients were seen by …

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