Waiting times in an ophthalmic outpatient departmentBMJ 1994; 309 doi: https://doi.org/10.1136/bmj.309.6958.878b (Published 01 October 1994) Cite this as: BMJ 1994;309:878
- H F Thomas,
- S Downes,
- C Diaper
- Medical Research Council Unit, Llandough Hospital, Penarth CF6 1XX
- Department of Ophthalmology, Royal Berkshire Hospital, Reading RG1 5AN
- Department of Ophthalmology, Western Infirmary, Glasgow G11 6NT.
EDITOR, - A M Ansons and colleagues describe some of the problems that a busy academic eye department is experiencing in meeting the patient's charter.1 At around the time of the charter's introduction we conducted a survey of ophthalmic outpatient services in a district general hospital with three consultants and serving 250 000 people. Information was collected by six management students, who obtained details of 393 (95%) of the 414 patients attending clinics during one week.
Overall, 116 patients were seen by …