Waiting times in an ophthalmic outpatient department

doi:10.1136/bmj.309.6958.878b

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H F Thomas,
S Downes,
C Diaper

Medical Research Council Unit, Llandough Hospital, Penarth CF6 1XX
Department of Ophthalmology, Royal Berkshire Hospital, Reading RG1 5AN
Department of Ophthalmology, Western Infirmary, Glasgow G11 6NT.

EDITOR, - A M Ansons and colleagues describe some of the problems that a busy academic eye department is experiencing in meeting the patient's charter.1 At around the time of the charter's introduction we conducted a survey of ophthalmic outpatient services in a district general hospital with three consultants and serving 250 000 people. Information was collected by six management students, who obtained details of 393 (95%) of the 414 patients attending clinics during one week.

Overall, 116 patients were seen by …