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Complaints against NHS increase

BMJ 1994; 309 doi: https://doi.org/10.1136/bmj.309.6948.145a (Published 16 July 1994) Cite this as: BMJ 1994;309:145
  1. J Warden

    More complaints were made against the NHS last year than ever before, and they included many which the health service ombudsman said highlighted a “neglect of management.” In his latest annual report the ombudsman, William Reid, attacked the “pitiful and shabby” way in which NHS authorities dealt with complaints.

    Nearly a quarter of all grievances investigated by the ombudsman were about the way in which a complaint was handled at local level. Mr Reid said: “In many of the cases which I investigated I was obliged to criticise what can only be regarded as an abrogation of responsibility and neglect of management. Far too often …

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