Similar process exists in general practice

BMJ 1994; 309 doi: https://doi.org/10.1136/bmj.309.6947.129d (Published 09 July 1994) Cite this as: BMJ 1994;309:129
  1. F A O'Driscoll
  1. General practitioner Rosedale Surgery, Carlton Colville, Lowestoft, Suffolk NR33 8SH.

    EDITOR,—The proposed two stage NHS complaints procedure1 already, in effect, operates for complaints in general practice. Many practices have in house, informal procedures, and many family health services authorities have informal conciliatory procedures. These broadly equate with stage I of the proposed procedure.14 The proposed stage II or panel review equates with the current formal, service committee procedure. Thus not only have Professor Alan Wilson and his colleagues …

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