NHS complaints procedures

BMJ 1994; 309 doi: https://doi.org/10.1136/bmj.309.6947.129c (Published 09 July 1994) Cite this as: BMJ 1994;309:129

Consider financial compensation

  1. Graham Neale
  1. Consultant physician Addenbrooke's NHS Trust, Cambridge CB2 2QQ.

    EDITOR,—The report of the review committee on NHS complaints procedures, with its emphasis on accessibility, impartiality, simplicity, speed of resolution, and cost effectiveness, has been generally well received.1 Unfortunately, however, it does not address the problem of serious adverse clinical events which may result in a claim for financial compensation. The committee states that its terms of reference excluded considerations of civil litigation. Yet I estimate that this year the hospital complaints procedure will cost the nation less than £5 million; medicolegal …

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