Waiting times and the patient's charter

BMJ 1994; 308 doi: https://doi.org/10.1136/bmj.308.6945.1717b (Published 25 June 1994) Cite this as: BMJ 1994;308:1717
  1. A M Ansons,
  2. J L Noble,
  3. N P Jones,
  4. E P O'Donoghue,
  5. B Leatherbarrow,
  6. A E A Ridgway,
  7. K B Mills,
  8. A B Tullo,
  9. D McLeod,
  10. G S Turner
  1. Royal Eye Hospital, Manchester M13 9WH.

    EDITOR, - Surely no one feels that seeing 90% of outpatients within 30 minutes of their appointment time is an unreasonable objective. However, to impose this particular standard in the patient's charter now will almost certainly lead to consequences which are against patients' interests in the short and intermediate term at this hospital.

    In 1989, when norms were set, we were already trying to cope with a patient population close to double that recommended …

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