Complaints proposals for NHS welcomedBMJ 1994; 308 doi: https://doi.org/10.1136/bmj.308.6940.1322 (Published 21 May 1994) Cite this as: BMJ 1994;308:1322
- J Warden
A new and simpler complaints procedure for the NHS produced by a review committee has been welcomed by the health professions and by patients' organisations in Britain (see also editorial on p 1315). The health secretary, Virginia Bottomley, said that she accepts the broad thrust of the report, Being Heard; she has begun a three month consultation period before introducing legislation.
The proposals would mean that all complaints would be handled under a common system, with no distinction between clinical and non-clinical complaints or between family practice and hospitals. The same procedures would apply to all parts of the health …