Appointment systems: feasibility study of a new approach.Br Med J (Clin Res Ed) 1987; 294 doi: https://doi.org/10.1136/bmj.294.6585.1465 (Published 06 June 1987) Cite this as: Br Med J (Clin Res Ed) 1987;294:1465
- A T Harrison
Patients in a semirural dispensing practice were asked to determine how much time they required when booking an appointment. A comparison was made between their estimates and the actual time taken. Patients' estimates proved sufficiently accurate to produce a system that worked well.