BMJ  2006;333 (1 July), doi:10.1136/bmj.333.7557.0-a

Patients' views are not enough to judge quality of care

Elderly patients' own assessments of technical quality of care in general practice are not closely related to independently ascertained practice records based measures of technical quality of care. A cross sectional study by Rao and colleagues (p 19) carried out the general practice assessment survey with > 3000 patients aged 65 years in 18 English general practices. Correlations between survey scores from the patients' own assessments and the objective records based measures of good clinical practice were 0.22 for hypertension monitored, 0.30 for hypertension controlled, and - 0.05 for influenza vaccination.

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Relevant Article

Patients' own assessments of quality of primary care compared with objective records based measures of technical quality of care: cross sectional study

Mala Rao, Aileen Clarke, Colin Sanderson, and Richard Hammersley
BMJ 2006 333: 19. [Abstract] [Full Text] [PDF]

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