BMJ  2004;328 (21 February), doi:10.1136/bmj.328.7437.0-d

Activation leaflets may improve patients' satisfaction...

Encouraging patients to raise issues and discuss symptoms may improve their satisfaction and perception of communication. Little and colleagues (p 441), in an attempt to improve patient satisfaction and health outcomes, randomised 635 patients to receive a general leaflet, a depression leaflet, both, or neither, before consultation in primary care. Among patients who received a general leaflet, satisfaction was increased, particularly when consultation time was short; the number of investigations was higher; and there was a small increase in consultation time. The depression leaflet had no effect on the outcome.

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Randomised controlled trial of effect of leaflets to empower patients in consultations in primary care

Paul Little, Martina Dorward, Greg Warner, Michael Moore, Katharine Stephens, Jane Senior, and Tony Kendrick
BMJ 2004 328: 441. [Abstract] [Full Text] [PDF]

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