Patients who see the same GP are more satisfied

Standards set by patients for access to and continuity of care in general practice are higher than government targets. In a secondary analysis of quality surveys, Bower and colleagues (p 258) found that patients wanted next day appointments, waits for consultations of no more than 6-10 minutes, and to be seen regularly. Patients' standards, however, varied by the methods used and their sociodemographic group. Setting standards in primary care must take account of the potential tension between improving access and continuity and ensuring quality in other areas, such as clinical and interpersonal care.

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Relevant Article

Setting standards based on patients' views on access and continuity: secondary analysis of data from the general practice assessment survey

Peter Bower, Martin Roland, John Campbell, and Nicola Mead
BMJ 2003 326: 258. [Abstract] [Full Text] [PDF]