Two minutes of talking is enough for most patients
Doctors do not risk being swamped by their patients' complaints if
they listen until a patient indicates that his or her list of
complaints is complete. In a study by Langewitz and colleagues (p
682) doctors activated a stopwatch at the start of communication and
stopped it when patients indicated they wanted the doctors to take the
lead. The authors say that two minutes of listening will be sufficient
with nearly 80% of patients.
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- Spontaneous talking time at start of consultation in outpatient clinic: cohort study
- Wolf Langewitz, Martin Denz, Anne Keller, Alexander Kiss, Sigmund Rüttimann, and Brigitta Wössmer
BMJ 2002 325: 682-683.[Extract] [Full Text] [PDF]
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