Table A

Table A Variation between health boards in charges to general practices for use of NHSnet

Health board	Nature of charges	Review date
Argyll and Clyde	Call costs + £10/practice/month	No date set
Ayrshire and Arran	Call costs	1 year
Borders*	50% of computer maintenance costs	1 year
Dumfries and Galloway	None. All costs paid by health board	2 years
Fife	Call costs for ISDN lines, set annual charge for fixed lines	2 years
Forth Valley*	Set annual charge (£125 per whole time equivalent general practitioner)	3 years
Grampian*	Call costs	3 years
Greater Glasgow	Set monthly charge (£25)	No date set
Highland	Call costs	1 year
Lanarkshire*	Call costs over £150	1 year
Lothian	Call costs + 20% of line rental and computer maintenance	1 year
Orkney*	None. All costs paid by health board	No date set
Shetland*	Call costs, computer maintenance, PSTN line rental	No date set
Tayside*	Call costs for ISDN lines only	1 year
Western Isles	None. All costs paid by health board	1 year

*Messages sent within intranets incur call costs but no message handling charges unless a message is sent outside the intranet.

Table B Additional training on use of NHSnet provided by health boards fir general practices

Health Board	Format	Content	Amount	Attendees	Cost to practices
Argyll and Clyde	Structured, hands on	Internet, email, NT administration, MS Exchange administration, backups	2 days	Practice managers and office staff	None
Ayrshire and Arran	Trained 12 practice managers to train the rest	Ad hoc, practice initiated	As required	Practice managers	None
Borders	Structured, hands on	Basic Windows	1 day	System administrators and computer operators	None
	Presentation	Same as national training day	1 day
	Structured, hands on	NT administration	3 sets of 2 days
	Informal, self directed, monthly system administrators� forum	NT Administration	Half day/month
Dumfries and Galloway	1 to 1 sessions.	Ad hoc issues	1 session	Practice managers	None
	In practice	NT administration	1 session
	Structured, hands on	Range of MS Office courses	Variable	Primary health care team
	In practice	MS Outlook	Half day
	In practice
Fife	Structured, hands on	Windows 95, Microsoft Office	Full day	Practice managers or administrators	£50 booking fee, returnable if attended
	Further training	Internet, email, NT administration
Forth Valley	In practice hands on	Ad hoc, practice initiated, including internet, email, NT administration, security, backups	Half day	Primary health care team	None
Grampian	Structured, hands on	System administration; basic internet and email; basic Windows	3 days (1 for each item)	Primary health care team. Community nurses if spare places	None
	Trained 8 IT facilitators to provide support to practices	Ad hoc, practice initiated	As required	Practice managers
Greater Glasgow	Structured, hands on	Basic Windows; internet and MS Office	2 days (1 for each item)	Primary health care team	£15/person
Highland	None
Lanarkshire	Structured, hands on. Basic, intermediate, advanced	Basic Windows, NT administration	1 day for each level	Practice managers or administrators and interested GPs and practice nurses	None
Lothian	Structured, hands on	Basic Windows	Half day	Primary health care team	None (£25 if sent 2nd person)
	Practice visits	Revision of national training	2-3 hours	Person who attended national training	None
	IT training centre	MS Office, email
Orkney	In practice	Basic Windows and email	1 hour	Primary health care team	None
	Structured, hands on
Shetland	Structured, hands on	MS Office	1 day	Primary health care team	None
Tayside	Structured, hands on, modular	Basic Windows, MS Office, internet, email, NT administration	2 days	Primary health care team	None
	Further training	Basic Windows, NT administration	2 days
Western Isles	None

Italics signify planned training.

Table C Health boards� provision of internet training and general practices� use of NHSnet

Health board	Internet training	No (%) of practices with someone using NHSnet At least once/week
Argyll and Clyde	Yes	15/26 (58)
Ayrshire and Arran	Yes	9/19 (47)
Borders	Yes	4/7 (57)
Dumfries and Galloway	Yes	6/9 (67)
Fife	Yes	12/14 (86)
Forth Valley	Yes	16/18 (89)
Grampian	Yes	9/18 (50)
Greater Glasgow	Yes	38/48 (79)
Highland	No	8/20 (40)
Lanarkshire	No	12/24 (50)
Lothian	Yes	25/34 (74)
Orkney	Email only	1/4 (25)
Shetland	No	0/2
Tayside	Yes	15/18 (83)
Western Isles	No	4/4 (100)