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Stephen Frankel Department of Social Medicine, University of
Bristol, Bristol BS8 2PR
Correspondence to: S Frankel stephen.frankel{at}bris.ac.uk
There are a number of historical, political, and economic
explanations for the tradition of underinvestment in the NHS, but one insidious disincentive will provide a continuing brake on expansion. This is the expectation that in a publicly funded healthcare system any increase in expenditure will be followed only by further failure, although at an increased cost. Further, the imbalance between
demand and supply is assumed to be deteriorating as the population
ages, new technologies appear, and expectations rise.1 This orthodoxy has become so pronounced that questioning the linkage between particular aspects of failure in healthcare delivery and an
overarching mismatch between supply and demand can be dismissed as an
idealistic act of denial.
These problems are most commonly discussed in the idiom of rationing.
In rationing the concern is to curtail access to health care through
measures that may be, according to the perspective of the commentator,
most likely to enhance effectiveness; be efficient, equitable, ethical,
or beneficial to the independent sector; or be politically feasible.
The rationing debate came to the fore during a period of recession, so
that "choices" in health care involved choosing to offer less. The
conventional, but implausible, insistence that the term rationing has a
neutral meaning will be tested in the welcome new circumstance in which
healthcare expenditure in the United Kingdom is set to expand
substantially. But what are the grounds for the view that legitimate
demand in most areas of provision must exceed realisable supply?
The rationing debate is profoundly unscientific. The problem it
seeks to address is assumed rather than expressed in any refutable form, and the literature is dominated by assertion, political analysis,
and ethical debate. In other areas of public health, assertions must be
supported by data. For example, the case for a national concern with
the health implications of obesity in childhood would not be accepted
were it based on haphazard sightings of fat children; representative
data describing body mass index would be required, drawn from samples
adequate to support robust population estimates. In contrast the
discussion of rationing is largely free of appropriate data. Any
particular instance of failure is taken as evidence of a global
shortfall in provision, which is the epidemiological equivalent of
pointing at the occasional fat person as sufficient justification for
an antiobesity programme.
In the clinical context the ideas of bias and representativeness are
now accepted to the extent that selected observations are disparaged as
anecdotal and thus not generalisable to the wider population. The
epidemiological naivety that suffuses discussions of health policy can
be illustrated in the context of current patterns of provision and in
relation to trends in utilisation.
The longstanding failure to satisfy the demand for a number of
effective and high volume procedures has been the benchmark of demand
mismanagement in the NHS for many decades,2 but a more
intimate examination may not support the common interpretation of a
global mismatch between supply and demand. For example, in general
surgery in England, about 110 000 people were waiting for day case
treatment in December 1999, of whom some 21 000 had waited over six
months. This is not, however, a general problem. In a few parts of the
country there are serious shortfalls, but in most there are none
(fig 1). If most centres satisfy demand successfully while a few
do not, which group is representative: the 10% who account for 35% of
the problem or the 10% who have no problem at all? This question is
not asked, but the conventional, implicit interpretation is that
centres that fail to satisfy demand are representative of a global
pattern of failure. This is the equivalent of taking a few fat
individuals as a proxy for a problem in the
population.
Summary points
The rationing debate has been conducted almost exclusively
through assertion and political analysis
Conventional assumptions of an imbalance between demand and supply are
not supported by evidence
Pessimism about adverse future trends in demand arising from an ageing
population, the costs of innovation, and rising public expectations are
similarly unsupported by good evidence
Many perceived deficiencies in health care are attributable to issues
other than overwhelming demand, such as the unwillingness of the public
to accept the limits of effectiveness and the self interest of
professionals
The proposition that the limits to demand lie within the capacity of a
properly resourced NHS should be tested explicitly
![]()
Rationing the evidence

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Fig 1.
Proportions of NHS trusts in England that had
patients waiting more than six months for day case general surgery,
December 1999
When demand for health care is assumed to be increasing it is more
common to express concern about this trend than to question it. In the
United Kingdom high rates of bed occupancy lead to inevitable bed
crises during periods of raised demand.3 These periodic
problems are interpreted as expressions of inexorable increases in
demand that arise from an ageing population. The reality is that
emergency admission rates are certainly increasing in some
areas4 while in others supposed increases are largely artefacts of re-counting those individuals who are moved between consultants within a hospital.
5 6
This is less an
instance of a global and inexorable problem than an issue requiring
more contextual inquiry. It is interesting to note that in the United Kingdom, population based measures of utilisation, such as the proportion of the population admitted to hospital each year, have remained remarkably constant for the past 15 years.7 The
"increase" in total ordinary admissions in the Oxford area between
1988 and 1993 was
0.3%.6 In primary care,
consultations increased by only 2.4%, from 33 961 to 34 785 per
10 000 person years at risk during the entire decade from 1981-2 to
1991-2, hardly an insurmountable challenge for the NHS.8
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The epidemiology of indications |
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It is difficult to justify the conventionally unfavourable forecasts of the relation between demand and supply in terms of overall epidemiological trends, as these are broadly favourable. Among the main disease groups that underlie demand, the rates of coronary heart disease and stroke have been declining since the 1970s. Trends in cancer differ between younger and older people. Rates of cancer among men younger than 70 years have decreased but have increased among those who are older. For women an equivalent change occurs at age 50. As these cohort effects work through the population the overall outlook is therefore encouraging.9 This broad approach, however, is of little value since legitimate demand on the NHS reflects not so much incidence of disease as the incidence of indications for worthwhile forms of care.10
Examples of failure
In contrast to such a global approach, much can also be
learnt from disaggregating areas of care when attempting to judge the
relation between demand and supply. In most areas of provision demand
is met
that is, all individuals at risk are offered care, for example
in cases of childbirth, cancer, and major trauma. In others, such as
counselling and cosmetic surgery, the responses of the NHS are
unpredictable. The poles of the continuum from obligatory care to
discretionary care are clear but the boundaries between them become
increasingly arbitrary in the area where the marginal cases lie.
Examples of the failure to meet demand are those conditions for which
there are waiting lists, conditions for which relief is nominally an
obligatory NHS service, although the obligation is often not fulfilled.
Among the most notorious examples of these are two forms of elective
surgery which are comparatively cheap and have remarkable benefits in
transforming patients' lives: total hip replacement and cataract extraction.
that choices must be made in the use of
scarce resources
can then transposed unquestioningly to the micro
level, where it may or may not apply. If the assumptions of an
inevitable mismatch between supply and demand have little
epidemiological basis in the sentinel conditions considered here, it is
worth questioning conventional assumptions in other areas of care.
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Changing patterns of demand and supply |
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The question of whether we can catch up with today's problems may seem irrelevant when the current adverse balance is seen as deteriorating under the burden of the three commonly cited adverse pressures: increasing life expectancy, new technologies, and raised public expectations.1 What is the justification for portraying this triad in such pessimistic terms when each could otherwise be seen as a hallmark of desirable progress?
Age
Doomsday scenarios and demographic time bombs are
popular with policymakers; they do not seem to be inhibited by the fact
that crises predicted earlier have not materialised. The number of
older people is increasing and will continue to increase if life
expectancy continues to rise; it is important to recognise that the
relation between ageing and healthcare costs is, in important respects,
one of association rather than causation. The costs of health care
relate strongly to the process of dying. Time spent in hospital
increases somewhat with increasing age, but even in elderly people the
time spent in hospital is generally confined to the time before
death.15 If people die later the costs of health care will
fall later, but this is the cost of dying, not of ageing. Cross
sectional data are particularly misleading in this regard since as
people get older it becomes more likely that they are in their final
years, a time during which healthcare costs will be concentrated. In
the United States there is no evidence that older people make greater
demands on acute care, and longitudinal data suggest that healthcare
expenditure does not depend on age once remaining lifetime is
controlled for.16 Furthermore, the period between the
onset of illness and death may become shorter as prosperity rises,
resulting in the compression of morbidity; indeed the proportion of
those in the United Kingdom who required help with activities of daily
living was halved between 1976 and 1991.17 Recent
projections show that taking account of the increased fitness of
successive cohorts of older people in the United Kingdom reduces the
population burden of disability by about threefold, from 3.5 million to
1 million affected by 2051.18
The cost of innovation
In most fields innovation is welcomed, but in health care new
technologies are commonly presented as a destabilising threat. The
assumption that new technology must lead to substantial increases in
cost that probably cannot be met is neither subject to sufficient
questioning nor supported by empirical evidence. An analysis of new
medical technology introduced during the 1970s would not support the
assumption that new technologies increase costs,19 and it
is unclear whether new technology was the cause or an effect of
increased spending during that period.20
Public expectations
The assertion that the demands of a better informed
population must increase more rapidly than the health system's
capacity to satisfy them is the third support of pessimism. When so
little is known of current expectations the empirical basis for
such future projections must be weak indeed. When conditions are not
life threatening or when treatments offer only equivocal benefits, the
true expert, and the key influence on management, should be the
individual who is ill. There can be a striking mismatch between what is
offered and the treatments that individuals prefer. Non-compliance with
treatment occurs consistently, but the interpretation of this is
shifting. Instead of seeing the 30-50% of people who do not take
prescribed medicines as failing to comply, their actions are
increasingly being seen as rational decisions made by individuals who
might understand their problems better than the
practitioner.25 There is strong evidence that a better
informed public is as likely to reject treatments as to demand more of
them.
26 27
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The social construction of pessimism |
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The scale of legitimate demand will therefore be moderated over time by this range of factors. If an informed prediction of the balance of the outcome is so uncertain, why does the pessimistic interpretation predominate? One answer is that healthcare experiences are constantly being examined informally,30 are given continuous media attention, and provide the seasoning to much political debate. This discourse reflects a number of moral and political undercurrents.
Modern health systems resolve or ameliorate many problems with illnesses that until recently were insoluble and they may provide reassurance to those who are well, but their predominant concern is with a tide of pain, fear, indignity, and death. A happy health service is therefore something of an oxymoron. Many of the problems that prompt debate about rationing have more to do with an unwillingness to acknowledge that some disease processes are inexorable rather than reflecting an inadequate health service. The child B case, in which a health authority denied further treatment to a child with non-Hodgkin's lymphoma, was a public example of this,31 but there are numerous such cases in which informed comment is restrained by sensitivity to the feelings of ill people and their families or to the bereaved. Such a denial of mortality and of the irreversibility of much morbidity is accentuated by prosperity, and this may underlie the otherwise odd association between the wealth of a country and its preoccupation with rationing.
There is also a strand of professional self interest in the common focus on failure. The NHS is one of the largest employers in the United Kingdom. Evidence of unsatisfied demand is not necessarily disinterested. Bidding for extra resources is a competitive process for which ordered coping is rarely rewarded. Surgical waiting lists still offer the potential for abuse that is inherent in an arrangement which offers financial incentives for selectively low productivity. The NHS still draws on an impressive fund of altruism, but it would be naive to assert that the interests of staff always coincide with those of the public. These undercurrents to the flow of information make a balanced assessment of the system's capacity to meet demand less likely. It can be difficult to understand why the NHS should be seen as drowning when the pool is so shallow (fig 2). In Ophelia's case the explanation is that
her garments, heavy with their drink,
Pull'd the poor wretch from her melodious lay
To muddy death.
|
For the NHS this social construction of pessimism
adds unacknowledged weight to the demand side of the scales where the
possible future influences of age, technology, and expectations are judged.
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Finite demand, infinite supply? |
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Even in its underfunded state, the capacity and productivity of the NHS are prodigious. In England over 11 million hospital episodes are managed each year. Within this capacity there is considerable discretion. For example, up to one quarter of admissions cannot be justified on clinical grounds, implying flexibility for reducing any apparent mismatch between supply and demand. 6 32
The demand for health care must be finite: the population is finite and only a proportion of the population can benefit from and want treatment.33 Care is offered at all levels within society, from the most specialist provision to the most informal support within the neighbourhood or family. Slogans about healthcare capacity should have no place in serious analyses, but as there is a tendency to oversimplify these issues it may be wiser to encompass this informal sector, invert conventional assumptions, and think in terms of finite demand and infinite supply.34 The working hypothesis should be that selected services can be expanded in the expectation that legitimate demand will be satisfied. This is a proposition that can be tested empirically. The establishment of programmes to test whether demand will be satisfied has been inhibited by the wrong assumptions that are conveyed by conventional metaphors such as the "iceberg of morbidity." In many areas of the NHS's failure to meet demand this metaphor may be strained by the fact that key NHS icebergs are carrying all, or almost all, of their bulk above the surface. Often we are dealing with an iceflow of morbidity that can be as readily melted as allowed to deepen; but in a world dominated by the language of rationing, where every solution has a problem, it can be difficult to attract attention to the fact that much of the failure to meet demand is unnecessary. Instead the rationing gaze wanders restlessly towards other deficiencies or takes refuge within the safety of "dilution,"35 although the fact that some aspects of care could be offered more agreeably is a platitude.
Misunderstanding, vested interests, and parsimony are greater
problems than the potential level of demand. The conventional null, or
nihilist, hypothesis that demand always exceeds supply within a public
health system reflects neither hope nor experience. The proposed
expansion in investment in the NHS, including the targeted use of
resources to address the politically serious issue of waiting
lists,36 provides an opportunity to establish whether, after over 50 years of equivocation, it is possible to counter the
professional37 as well as the intellectual barriers to
satisfying demand. This programme must be ordered to allow us to
judge the merits of the alternative hypothesis: that the limits to
demand for key categories of health care lie within the capacity of a properly resourced NHS.
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Acknowledgments |
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The Department of Social Medicine of the University of Bristol is the main centre of the MRC Health Services Research Collaboration.
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Footnotes |
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Funding: None.
Competing interests: None declared.
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(Accepted 8 June 2000)
Bill New 9 Countess Road, London NW5 2NS
bill.new{at}virgin.net
The paper by Frankel and colleagues makes the point that
there is much evidence to suggest that the demand for healthcare can be
managed successfully within the NHS and that, in this regard, many
commentators have been overly pessimistic about the future. However,
the question is whether one should go further and claim that a debate
about rationing is unwarranted and contributes to pessimism and
defeatism within the health service. I want to suggest that implicit in
the authors' own case is an acknowledgement that aggregate demand will
always exceed the ability of resources to satisfy it and that,
therefore, some kind of rationing is inevitable Demand is problematic
that is, benefits will
have to be denied to people when scarce resources are allocated.
Admitting to something that is inevitable is not pessimistic or an
admission of failure but is the only politically sustainable position
in an increasingly open and well informed democracy.
In the first place the concept of demand is rather more
problematic than the authors allow. For goods and services rationed by
price, demand is "satisfied" because the price rises until no
additional people come to the market. Similarly, in a system that is
not rationed by price, demand can be "satisfied" by a number of
other techniques including, to use some of the authors' words, setting
"agreed criteria," estimating "requirements," or establishing
"legitimate demand." There may, however, still be unsatisfied
demands for which benefits could be provided.
that is, a decision about when the
provision of a wanted thing no longer warrants the cost to others. This
is the language of rationing. Unless there is unanimity about what
constitutes legitimate demand, then agreeing what this level of demand
should be will involve denying some people things that they believe
will benefit them. These denials should not be hidden behind technical
language but defended openly. It seems to me that those who use the NHS
will settle for nothing less.
A matter of belief?
Any discussion about rationing must be unscientific in one sense
because it is impossible to test whether a society can ever have all
its desires satisfied, in health or anything else. Nevertheless, many
of those who argue that rationing is inevitable would support much of
this paper; it produces an excellent catalogue of evidence opposing the
view that the NHS is incapable of coping and it also complements less
epidemiologically based work that makes the same case.1
But surely all experience of health care over time, not to mention the
experience of economic exchange in general, is that new wants are
continually developing and that human ingenuity will continue to strive
to meet, but never exhaust, them. Perhaps this comes down to a matter
of belief, but for those who support an open debate about rationing
this is not an admission of failure but an attempt to sustain the NHS by being brutally honest about its inevitable limitations as well as its considerable capabilities.
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References |
|---|
| 1. |
Harrison A, Dixon J, Judge K, New B.
Can the NHS cope in future?
BMJ
1997;
314:
139-142 |
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Footnotes |
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Competing interests: None declared.
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