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There is a picture on p 862 that stuck in my mind the moment I
first saw it some six months ago. It shows two people with a pile of
855 guidelines collected in general practices in the Cambridge and
Huntingdon Health Authority. The pile is two feet high and tottering.
Here in one image is the result of medicine's attempt to use
guidelines to improve practice. "The mass of paper we collected,"
conclude the authors of the study, "represents a large amount of
information, but it is in an unmanageable form that does little to aid
decision making. Information must not be hidden in a load of paper but
should be readily accessible and easy to use."
What we need, writes Muir Gray (p 832), is a chief knowledge officer to
help clinicians caught in an information paradox The chief knowledge officer of a general practice might want to
look at the paper from the Netherlands that investigates which factors
make it more likely that guidelines will be followed (p 858). Best are
those that are non-controversial, clear and specific, evidence based,
and fit with current practice. Interestingly, almost two thirds of the
recommendations in guidelines were followed.
Andrew Dicker, a general practitioner from London, writes a passionate
personal view in which he attacks medicine in general and general
practitioners in particular for not responding well to the problems of
drug addicts (p 892). "Most GPs," he writes, "refuse to have
anything to do with junkies. A small group of doctors see junkies
privately for large profits." Dicker argues that general
practitioners are increasingly putting their own interests before those
of their patients and that "looking after junkies is stressful, so
doctors refuse to do it." Comparing the treatment of drug addiction
with the treatment of diabetes, Dicker agues that the treatment of drug
addiction is cheap and cost effective. Yet diabetes is mentioned
throughout medical education whereas addictive behaviour is barely
mentioned.
People say the test of a legal system is whether it can give a
fair trial to terrorists. Maybe the test of a medical
system is whether it can treat drug addicts.
overwhelmed with
information but unable to find the knowledge they need when they need
it. The chief knowledge officer will decide what knowledge comes into
the organisation, how that knowledge should be distributed, and what
knowledge should be exported from the organisation. "We have,"
concludes Muir Gray, "managed money and buildings and people and
energy. Now we need also to manage the most precious commodity of the
21st century
knowledge and know how." GP
choice
What can you learn from this BMJ paper? Read Leanne Tite's Paper+