Danish out of hours service is working well

Danish out of hours service is working well

The out of hours service in Denmark (population 5.2m) was reformed at the beginning of 1992. All 15 counties now have a coordinationcentre where all patients' calls are triaged by general practitioners,who decide whether the patient needs a home visit, a consultationin an out of hours consultation room, or telephone advice. Oneof the main reasons for the reform was the huge out of hours workloadfor general practitioners, and this has decreased considerablysince 1992. On p 1502 Christensen and Olesen outline the mainpoints of the reform and describe its effects on number of outof hours services, workload of general practitioners, cost ofthe service, and patient satisfaction.

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Out of hours service in Denmark: evaluation five years after reform: Morten Bondo Christensen and Frede Olesen
BMJ 1998 316: 1502-1505. [Abstract] [Full Text] [PDF]