NHS sees a steady rise in patient satisfaction over five years

doi:10.1136/bmj.39580.611389.4E

BMJ 2008;336:1091 (17 May), doi:10.1136/bmj.39580.611389.4E (published 14 May 2008)

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NHS sees a steady rise in patient satisfaction over five years

Lynn Eaton

¹ London

The first 150 words of the full text of this article appear below.

A higher proportion of patients who used hospitals in Englandin 2007 were satisfied with the care they received than in theprevious year, a Healthcare Commission survey shows.

The study, carried out by the Picker Institute, looked at responsesfrom nearly 76 000 inpatients treated at a total of 165 Englishhospital trusts.

It showed that 42% of patients rated their care as "excellent,"the top possible rating. In the 2006 survey this percentagewas 41% and in 2002 it was 38%. In 2007 nearly all patients(92%) rated their care as good, very good, or excellent.

Overall, 67% considered that when they asked doctors importantquestions they always got answers they could understand. Eightyper cent said they always had trust and confidence in theirdoctors. But 22% said they felt that their doctors talked aboutthem as if they weren’t there.

Two thirds (68%) said that the . . . [Full text of this article]

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