BMJ  2008;336 (9 February), doi:10.1136/bmj.39483.538877.DE

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The value of complaints

The first 150 words of the full text of this article appear below.

Junior doctors are our future medical colleagues and will be our lifeline when we and our families need medical care. We must value and support them. This week we launch a new series for "the competent novice." Written by some of medicine’s best educators, it gives practical advice on how to master key aspects of being a doctor. It will cover lifelong learning, dealing with stress, confidentiality, time management, decision making, managing the "take," discharge planning, and the interface with other health professionals.

One thing all doctors need to master is how to handle complaints from patients. In the first article Judith Cave and Jane Dacre outline strategies for reducing the likelihood of complaints and dealing with those that do occur (doi: 10.1136/bmj.39455.639340.AD). Most patients complain, not for financial compensation, but so that others won’t go through what they have had to. Learning how to apologise when something goes . . . [Full text of this article]

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Saying sorry is not admission of liability

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Junior doctors and the future

Lucy-Jane Davis
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Re: Junior doctors and the future

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