Consultations do not have to be longer

doi:10.1136/bmj.325.7360.388

BMJ 2002;325:388 ( 17 August )

Letters

Consultations do not have to be longer

The first 150 words of the full text of this article appear below.

EDITOR $---$ In our research into communication between doctors and patients, we have explored the extent to which patients' wantsare met in consultations in general practice.¹ On arrival atthe practice, patients were asked to complete a form indicatingwhether they agreed or disagreed with a number of statements aboutwhat they wanted from their visit. They were subsequently askedwhat they felt they had got from the consultation, by using questionsadapted from the patient requests form.² Data were collectedfrom 243 patients (86% response) seen by 18 general practitionersat seven practices, providing a representative range of generalpractitioners and practicepopulations.

We found that patients wanted most to talk to their general practitioner. At least half also wanted to participate in decisionsabout treatment, wanted the doctor to listen to what they thoughtwas wrong, have the problem and the treatment explained to them,and receive a diagnosis. . . . [Full text of this article]

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