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Let them eat complexity: the emperor's new toolkit
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EDITOR
Plsek and Greenhalgh's example of complexity in health care is
absurd.1 Do they really encourage us to believe that, if
only Dr Simon had some grounding in complexity theory, she would have
been able to understand why getting rid of lunch time upsets her
colleagues? We do not have to appeal to the science of complex adaptive
systems, chaos theory, catastrophe theory, Einstein's general theory
of relativity, quantum mechanics, or even Freudian psychoanalysis
to appreciate the distress of Dr Simon's hungry staff.
Although Plsek and Greenhalgh's aim may have been to make some fairly
abstract science more accessible, the result is misleading and
potentially harmful. The series does not articulate honestly the
background to the emerging study of complex adaptive systems by
switching repeatedly between misapplied metaphor and empirically grounded science. I suppose contemporary NHS managerialism has to have
its own body of knowledge and set of techniques
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