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Glyn Elwyn a University of Wales College of
Medicine, Cardiff CF4 4XN, b Centre for Language and Communication Research, University of
Wales, Cardiff CF1 3XB
Correspondence to: Dr Elwyn ElwynG@cf.ac.uk
| The first 150 words of the full text of this article appear below. |
Even at its scientific best, medicine is always a social act.1
For all the science that underpins clinical practice, practitioners and patients make sense of the world by way of stories. 2 3 Even the most evidence crazed doctors have to translate their perception of "biostatistical truths" into accounts that make sense to others. Studies of the consultation process, which have largely taken place in primary care, have focused on the structure of the meeting from greeting to closure. 4 5 The concepts of doctor centredness or patient centredness are described6 and measured7; these concepts undoubtedly have a profound influence on professional practice.8 These observations have led to an ongoing exploration of the effect that communication styles have on both patient satisfaction and clinical outcome.9
But there is much more depth to be explored in the process of
communication, and the tools normally used are insufficient to examine
the layers of meaning that
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