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Our own study of paediatric attendances in accident and emergency was also a prospective study but examined attendance and process measures in primary care simultaneously to provide a more complete picture of the use of health care services by this group of patients.2 Dale and colleagues point out that triage can be used to differentiate patients into primary care and accident and emergency groups. The results of our study suggest that parents already practise a form of triage before seeking medical help. For example, over six weeks 730 children from the study
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