Many general practitioners now belong to a cooperative that
provides primary care outside normal hours. Two papers by Salisbury
evaluate a cooperative in London and contrast the views of patients and
doctors. Doctors were enthusiastic about their cooperative and were
very satisfied with its standard of care (p 1598). Most thought it had
a beneficial impact on their personal and professional lives. Patients
expressed similar levels of satisfaction with the cooperative and
with a deputising service (p 1594). A significant minority of patients
expressed dissatisfaction with some aspects of both services. Patients
given telephone advice, especially when they had wanted a visit, and
those from non-white ethnic groups were particularly likely to be
dissatisfied.
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