If you are BMA Member, correctly signed in via the in-app login, but still unable to view/download the latest issues, please follow these steps:
Please contact support (email@example.com) if you are still unable to download issues
If you are not a BMA member but someone who has bought issues via iTunes, please follow the same steps as above, excluding the in-app login (your login via iTunes will enable any purchase to be authenticated).
To help us solve this problem for you we need to get the crash logs off the device used to run the BMJ application. Here is what you should do:
1. First, you will need to sync your device with iTunes
2. PC users go to: C:\Users\[UserHome]\AppData\Roaming\Apple Computer\Logs\CrashReporter\MobileDevice\[UserDevice]
Mac users go to: [UserHome]/Library/Logs/CrashReporter
3. Please send the .crash files from the above location as an email attachment to firstname.lastname@example.org. The files will be prefixed with the app name and there should be 1 .crash file for each crash (only after a sync).
If you could also supply a screenshot showing the problem/error message.