Troubleshooting the BMJ iPad App

BMA Members unable to view/download issues

If you are BMA Member, correctly signed in via the in-app login, but still unable to view/download the latest issues, please follow these steps:

  • Check that you running the latest iOS (operating system for your device)?
  • Ensure that you have downloaded the latest version of the App from iTunes.
  • Delete the App and re-install (you may have to re-download some issues if they are missing)

Please contact support (support@bmjgroup.com) if you are still unable to download issues

Purchases via the App Store—unable to view /download issues

If you are not a BMA member but someone who has bought issues via iTunes, please follow the same steps as above, excluding the in-app login (your login via iTunes will enable any purchase to be authenticated).

If the App is crashing either when opening or while trying to view content

To help us solve this problem for you we need to get the crash logs off the device used to run the BMJ application. Here is what you should do:

1. First, you will need to sync your device with iTunes

2. PC users go to: C:\Users\[UserHome]\AppData\Roaming\Apple Computer\Logs\CrashReporter\MobileDevice\[UserDevice]

Mac users go to: [UserHome]/Library/Logs/CrashReporter

3. Please send the .crash files from the above location as an email attachment to support@bmjgroup.com. The files will be prefixed with the app name and there should be 1 .crash file for each crash (only after a sync).

If you could also supply a screenshot showing the problem/error message.